Flagship service
SPOC Programme
Single Point of Contact for organisations running mixed-brand UPS fleets.
The SPOC (Single Point of Contact) programme is COMPACT acting as the one accountable party for a large, multi-brand, multi-site UPS estate — the model behind COMPACT's largest service engagements.
It is built around uptime: manpower and standby units are deployed to meet the SLA rather than dispatched after a failure.
- 7,500+
- UPS units managed in our first major SPOC assignment
- Across 400+ customer sites under a single engagement for one system integrator.
- 75+
- Major corporations on comprehensive AMC
- Currently served under comprehensive annual maintenance contracts.
- 15,000+
- Multi-brand UPS units under COMPACT support today
- Units of other brands maintained under COMPACT AMC — value beyond our own products.
- Pan-India
- Sales & service network
- Regional offices in Delhi, Chennai and Hyderabad, backed by a nationwide network of service partners and Alumni Partners.
Scope
What we do
- Own the service relationship for the entire estate across all sites and brands.
- Maintain an asset register, SLA dashboard and single escalation path.
- Size standby inventory and field manpower to the contracted response times.
- Offer a limited-period pilot where the asset base is of a reasonable size.
Output
What you receive
- One contract, one SLA, one contact for the whole fleet
- Uptime reporting rather than ticket counting
- Standby units staged to the SLA
- Quarterly service reviews
Track record
Sectors served under this model
Sectors named by COMPACT for its largest multi-vendor engagements.
- Dairy (including a nationwide dairy company)
- Retail and department-store chains
- Airlines
- Automotive manufacturing
- BFSI
- Data centres
Talk to us to uncover the hidden problems
The obvious problem is rarely the whole picture. Send us the load, the site and the supply, and COMPACT's pre-sales team will come back with what the site actually needs — not just a catalogue match.